After Hour Call-Outs

After Hour Call-Out Fees

A $150.00 charge applies per site visit for District Operations staff to respond to an After Hours Call-Out.  This includes Call-Outs outside the regularly scheduled operators' hours of 7:00 am to 3:30 pm, Monday through Friday, excluding holidays.

If you need to schedule a shut-off for a plumbing repair or upgrade, please ensure you call the office a full 2 working days in advance to schedule the works during regular GEID hours.   

If you have non-emergency questions regarding your bill, water quality or other general matters, please call the GEID office at 250-763-6506 between Monday and Friday from 8:00 am - noon and 12:30 pm - 4:00 pm., except holidays.