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Billing Responsibility

According to GEID bylaws, all bills are the responsibility of the registered owners.  GEID does NOT bill to tenants.

New Account - New Purchaser

It is not necessary to contact our office when you move into our District.   If you purchase a home in our water District, the information  is sent to us from the Land Titles Office.  Any refunds or money owing on your account will be adjusted through your lawyer. A $20.00 Transfer Charge will be applied to your account for the search and transfer of ownership. 

GEID makes changes to the property title on receipt of notification from Land Titles Office. 

For specific rates and billings, please view the rates under Residential; Multi-Familty; Industrial/Commercial/Institutional; Irrigation/ Other.

Non Payment of Account

When any rates, penalty additions or miscellaneous charges due by any person under this Bylaw are overdue, the District shall serve notice upon such person.  In cases of rates remaining unpaid, the District may, after serving 10 days notice of same, shut off the service and charge the cost thereof to the property owner concerned.  In such instances, service may be restored on payment of the overdue rates plus a fee of $100.00 representing the cost of disconnection and reconnection.

Payment Options - All payments must be received by the due date in order to avoid penalties.

  • Bills can be paid at most Financial Institutions in Canada.  To avoid penalty, ensure payments are made at least 2-3 business days in advance of the due date so that there is sufficient time for the payment to reach our office.

  • Customers can pay by phone or internet through their bank's website or telebanking.  To avoid penalty, ensure payments are made at least 2 - 3 business days in advance of the due date so that there is sufficient time for the payment to reach our office.

  • Payments by debit card, cheque or cash can be made at the District office, or use the drop slot in the door during lunch or after office hours.

  • Customers can set up a pre-authorized payment  for automatic withdrawal from your bank account. You can print a pre-authorized  payment form  from our website PreAuth Debit Plan Form.pdf and drop it off at the District office or send it to the District via mail or fax. 

  • Commercial accounts cannot be paid by pre-authorized payment plan.

  • Cheques can be mailed to GEID, 445 Glenmore Road, Kelowna BC, V1V 1Z6.  Please allow sufficient time for your payment to reach our office by the due date.  Postmarks are not accepted as proof of payment. We accept post-dated cheques for the current billing period.

  • Credit Cards are not accepted.

Penalties are applied the day immediately following the due date.


Billing Due Dates

To avoid unnecessary penalties, payments for water bills must reach the GEID office by the due date indicated on your bill.  Payments received after the due dates are subject to a penalty.

  • Due dates for quarterly water bills are March 1st, June 1st, September 1st and December 1st.  Payments received after the due date are subject to a penalty.  Residents may choose to pre-pay domestic tolls by March 1st however there is no discount.

  • If your account is outstanding 45 days after the due date, your service may be disconnected without further notice.

  • Services may be disconnected for nonpayment and subject to a $100.00 service charge.

  • Cheques or pre-authorized payments returned by the bank are subject to a service charge.

Commercial meter bills are issued monthly and are due by the last day of each month.

Effective 2012, all Irrigation Taxes are billed in October with payment due December 1st.  Unpaid bills after the due date are subject to a 10% penalty plus interest.  Irrigation taxes may be prepaid with the water bill.  

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